TERMS AND CONDITIONS

Last Updated: July 16, 2026

Welcome to Kilani Jewellery.

These Terms and Conditions govern your use of kilanijewellery.com and any products or services offered through the website.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

1. About Us

This website is owned and operated by:

Business Name: Kilani Jewellery Inc
Brand Name: Kilani Jewellery
Business Address: 978 Eglinton Ave W Toronto ON M6C 2C5
Email: info@kilanijewellery.com
Phone: 647-748-5590

In these Terms, “we,” “us,” and “our” refer to Kilani Jewellery. “You” and “your” refer to the website visitor or customer.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

- Use the website in violation of any law.

- Attempt to gain unauthorized access to the website.

- Interfere with the website’s security or operation.

- Upload viruses, malware, or harmful code.

- Copy or misuse website content without permission.

- Provide false or misleading information.

- Use the website for fraudulent activity.

We may restrict or terminate access to the website if these Terms are violated.

3. Eligibility

You must be at least the age of majority in your province, state, or country to make a purchase through this website.
If you are under the age of majority, you may only use the website with the permission and supervision of a parent or legal guardian.

4. Products and Services

We make reasonable efforts to ensure that product and service descriptions are accurate. However:

- Product images may appear different depending on screen settings.

- Colours, measurements, materials, and specifications may vary slightly.

- Products and services may be changed or discontinued without notice.

- Availability is not guaranteed.

- We may limit the quantity of products purchased.

We reserve the right to refuse or cancel an order where reasonably necessary, subject to applicable law.

5. Prices

Prices are displayed in Canadian dollars, unless otherwise stated.

Prices may not include:

- Sales taxes

- Shipping charges

- Customs duties

- Import fees

- Additional service charges

Any applicable charges will be displayed before the order is completed. We may change prices at any time.
Price changes will not affect orders that have already been accepted.

6. Orders

Submitting an order does not guarantee acceptance. After placing an order, you may receive an order confirmation.
This confirms that we received your order but does not necessarily mean that the order has been accepted.

We may refuse or cancel an order due to:

- Product unavailability

- Pricing or description errors

- Payment issues

- Suspected fraud

- Incorrect customer information

- Shipping restrictions

- Legal or regulatory requirements

If we cancel an order after payment has been collected, we will refund the applicable amount.

7. Payment

We accept the following payment methods:

Visa, Mastercard, American Express, Discovery, etc.

You confirm that you are authorized to use the payment method provided.

Payments may be processed through third-party payment providers.
Their separate terms and privacy policies may apply.

8. Shipping and Delivery

We currently ship to:

Worldwide

Shipping charges and estimated delivery times will be displayed at checkout or provided before the order is confirmed.
Delivery dates are estimates unless expressly stated otherwise. We are not responsible for delays caused by:

- Shipping carriers

- Customs authorities

- Weather conditions

- Incorrect delivery information

- Events outside our reasonable control

You are responsible for providing an accurate and complete shipping address.

9. Returns and Refunds

Our Return and Refund Policy is available at:

https://www.kilanijewellery.com/pages/policies

Standard return period:

14 days from delivery.

To qualify for a return, products must generally be:

- Unused

- Unworn

- Undamaged

- In their original packaging

- Returned with proof of purchase

The following products may be final sale:

- Custom-made products

- Personalized or engraved products

- Products marked as final sale

- Gift cards

- Used or damaged products

Nothing in this section limits any consumer rights that cannot legally be excluded.

10. Cancellations

Orders may be cancelled before processing or shipment by contacting us at:

info@kilanijewellery.com

We cannot guarantee that an order can be cancelled once it has entered processing, production, or shipping.

Custom or personalized orders may not be cancellable after work has begun.

11. Accounts

You may be required to create an account to access certain website features.
You are responsible for:

- Keeping your login information confidential.

- Providing accurate account information.

- All activity conducted through your account.

- Informing us of unauthorized account access.

We may suspend or close accounts used for fraud, abuse, or violations of these Terms.

12. Intellectual Property

All website content is owned by or licensed to Kilani Jewellery, including:

- Logos

- Product images

- Photographs

- Videos

- Designs

- Graphics

- Text

- Website layout

- Product names

- Trademarks

You may not copy, reproduce, distribute, modify, sell, or commercially use website content without written permission.

13. User Content

You may be able to submit reviews, photographs, comments, or other content.
By submitting content, you confirm that:

- You own the content or have permission to use it.

- The content is accurate and lawful.

- The content does not violate another person’s rights.

- The content does not contain harmful or offensive material.

You grant us permission to display and use submitted content for operating and promoting our business, unless otherwise agreed in writing.

14. Third-Party Links

The website may contain links to third-party websites or services.
We do not control third-party websites and are not responsible for their content, security, availability, or privacy practices.
Using a third-party service is at your own risk and may be subject to separate terms.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy:

https://www.kilanijewellery.com/pages/policies

By using this website, you acknowledge that you have reviewed our Privacy Policy.

16. Website Availability

We do not guarantee that the website will always be available, secure, uninterrupted, or error-free. We may suspend or modify the website for:

- Maintenance

- Security updates

- Technical issues

- Business changes

- Legal compliance

17. Disclaimer

The website and its content are provided on an “as available” basis.
To the maximum extent permitted by law, we do not guarantee that:

- Website information will always be complete or error-free.

- Products will always be available.

- The website will meet every user’s requirements.

- Website access will be uninterrupted.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by law, Kilani Jewellery will not be responsible for indirect, incidental, special, or consequential losses resulting from:

- Use of the website

- Inability to access the website

- Third-party services

- Product delays

- Unauthorized account access

- Reliance on website information

Where liability may legally be limited, our total liability will not exceed the amount paid for the product or service connected to the claim.
This limitation does not apply where liability cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by law, you agree to compensate us for claims, losses, or expenses resulting from:

- Your unlawful use of the website.

- Your violation of these Terms.

- Your infringement of another person’s rights.

- Content or information you submitted.

20. Governing Law

These Terms are governed by the laws of:

Canada

Any dispute will be handled by the courts located in:

Toronto, Ontario

Mandatory consumer protection laws in your location may still apply.

21. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms.

22. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on the website, form the agreement between you and us regarding use of the website.

24. Contact Us

For questions about these Terms and Conditions, contact us at: